SkipTow Privacy Policy

Effective Date: September 15, 2026

This Privacy Policy explains how SkipTow ("we", "us", or "our") collects, uses, and protects your personal information.

1. Information We Collect

• Account Data: Name, email, phone number, and password
• Location Data: Real-time GPS for tracking mechanics and customers
• Device Info: Operating system, browser, IP address
• Messages and Media: In-app chats and uploaded photos
• Transaction Data: Invoice history, service types, payment status
• Analytics Data: App usage, crash reports, and technical diagnostics

2. How We Use Your Information

We use your data to:

• Operate and improve the app
• Display the app properly for your operating system
• Facilitate mechanic dispatch and tracking
• Enable secure messaging and payments
• Notify you of updates or status changes
• Monitor performance and troubleshoot technical issues

3. Location Data

We only use location data to facilitate service requests between mechanics and customers. Specifically, location is used to:

• Match mechanics with customers based on proximity and active status.
• Display user and vehicle icons on the map (mechanic, customer, service location).
• Provide manual navigation by allowing the user to span the map and view icons.
• Notify mechanics of new service requests only when they are set to “active” and the request is within their chosen service radius.

We do not use location data for background tracking outside of service requests, and we do not use it for marketing or unrelated purposes.

4. Data Sharing

We do not sell your data. We only share information:

• With other users (e.g., a mechanic sees your service request)
• With service providers (e.g., Firebase, Stripe) for payments and platform functionality
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

5. SkipTow Mobile Auto Mechanics Messaging Terms and Conditions

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at skiptowhelp@gmail.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

6. Security

We use encryption and secure databases (Firebase) to protect your data. While we take reasonable precautions, no system is 100% secure, and we cannot guarantee absolute protection.

7. Your Choices

You can:

• Edit your account information
• Request account deletion by emailing us
• Opt out of non-essential push notifications in your device settings

8. Data Retention

We retain personal data for as long as your account is active, or as needed to comply with legal obligations, resolve disputes, or enforce our policies.

9. Children’s Privacy

Our app is not intended for children under 18. We do not knowingly collect data from minors.

10. Changes to this Policy

We may update this policy. We will notify users of significant changes via email or app alert. Continued use of the app after changes implies acceptance.

11. Contact

For privacy-related questions, contact: skiptowhelp@gmail.com